Frequently Asked Questions
Who can use SportingPulse Online Payments?
Any sporting organisation, association or club can use SportingPulse Online Payments to receive online payments.
Do I have to use a credit card or can I use my own funds?
You're able to use your own funds, via your PayPal account, in a secure and simple way. Check out this video on how to link your bank account to your PayPal account (opens in a new window);
Linking your bank account to your PayPal account.
Who else uses SportingPulse Online Payments?
SportingPulse Online Payments is used by some of Australia's biggest grassroots sports organisations, including associations and leagues across AFL, Touch Football, Basketball, Rugby League, and others.
How long does it take to get started?
Usually it takes no more than a few days.
Setting up your PayPal account and sending back our User Agreement only takes a few minutes.
Setting up your registration form depends on your requirements, and how quickly you want to work on them. As a guideline, your account can be setup within around 15 minutes, you can be ready to take payments through SportingPulse Online Payments soon as you set your registration form (which usually takes around an hour).
To get started with SportingPulse Online Payments , take these steps;
1. Sign the User Agreement – Download the User Agreement
2. Set up your PayPal account – click here
3. Set up your registration form – click here for instructions
4. Set up products – click here to watch a video
5. Add your registration form to your website – click here for instructions
Who needs to sign up?
Any organisation that is going to receive funds through the SportingPulse Online Payments system needs to sign the User Agreement, and set up a PayPal account so that we can send the payments through to you securely.
What sort of commitment is required?
There's no time commitment to using SportingPulse Online Payments.
Signing the SportingPulse Online Payments User Agreement doesn't lock your organisation into any use of the system, it simply allows you to make use of it if you choose to.
Can we sell other products online?
You're welcome to sell any products or services online using PayMySport. Although we can track the payments and which product has been purchased, it's up to the organisation to then supply the goods or deliver the services to the purchaser.
The purchaser's name and the details of the product will be in an email that's sent to them (as long as you capture their email address), and you will also be able to report on those purchases using the Sportzware online membership database reporting tools.
How do I track who has paid their registration?
The Sportzware online membership database has extensive reporting, including the ability to;
customise the data that appears in your reports,
choose which columns to be displayed,
apply multiple filters to the reports
have the reports displayed on screen or emailed to you,
group and sort in a number of ways,
save reports and run them again at a later time.
For an online demonstration, contact us at 03 9872 5277 or contact sales@sportingpulse.com.
We're only a small club, what are the benefits for us?
The benefits of using SportingPulse Online Payments , even in a smaller organisation, are numerous.
You can offer an online payment facility for your players and members, without needing your own payment gateway.
You also don't need to worry about PCI compliance, because SportingPulse Online Payments takes care of that for you.
Also, you're able to create your own products and pricing, take payments 24 hours a day, 7 days a week, customise reports on your member database, and a range of other benefits.
To find out more click here to access our Expression of Interest form.
I don’t currently use the SportingPulse Online Membership Database. How do I get access to it?
If you are a club or association within one of these sports - AFL, ARL, Hockey, Touch, Basketball, Lawn Bowls, Tenpin Bowling - then you just need to contact your state or national governing body to request your login code to the database.
If you fall outside of these sports, you can still get your own database to run online registration and payments through. Click here to fill out the Expression of Interest form and make sure to note that you require a membership database.
How do we get started?
To get started using SportingPulse Online Payments , your first step is to complete and return to us the User Agreement, which you can download from this link;
From there, set up your PayPal account, online registration form, and products, and you're good to go. If you have any further queries, send an email to sales@sportingpulse.com, or fll in our Expression of Interest form.
To get started with SportingPulse Online Payments, take these steps;
1. Sign the User Agreement – Download the User Agreement
2. Set up your PayPal account – click here
3. Set up your registration form – click here for instructions
4. Set up products – click here to watch a video
5. Add your registration form to your website – click here for instructions
What is PayPal?
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the Internet industry and the business community - most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
How much does it does cost?
Our fee structure is based on:
1. A percentage transaction fee.
This fee incorporates transaction fees charged by third parties, such as PayPal, Visa and Mastercard, and the processing and disbursement of funds to one or more nominated PayPal business accounts (based on the payment split rules you select as part of your product set up).
2. A minimum transaction fee of $1.
This fee only applies to lower value transactions and exists where the percentage transaction fee is too low to cover the fixed costs of processing that transaction.
What's the difference between "user pays" and "inclusive" fee settings?
When you set up SportingPulse Online Payments, you have the choice to either pass on the processing fees to your end users (that is, the players or members that purchase your products), or you can choose to absorb those fees within your pricing structure.
Let's look at a couple of examples. If you are set to a "user pays" structure, then the fees will be passed on in full to the purchaser.
This means, if you had a product that you sold for a $100, at a rate of 3.9% the fee to be paid for the transaction is $3.90.
The purchaser will see two line items when they complete their transaction;
Registration product - $100
Processing fee - $3.90
Total - $103.90
On the other hand, if you use the "fees inclusive" model, the processing fee is effectively hidden within your pricing.
In that case, the purchaser will only see a single line item, without actually seeing the processing fee explicitly stated.
That is to say, all the would see in the above example is;
Registration product - $103.90
Total - $103.90
Of course, this means you need to adjust how you price your items, as they need to include the fee.
Does the SportingPulse Online Payments system have any sort of compliance with international standards?
SportingPulse Online Payments has a compliance statement that details the PCI DSS compliance using an integrated PayPal payment gateway.
Click here to download the Compliance Statement.
PayPal advise that "We know it can be hard to find the information you need to improve your online security. That’s why we’re providing resources to make your online world even safer. Our safety team has developed and assembled tips to help protect your identity from fraudsters, spot fraudulent emails, and shield yourself from internet scams. Click here to find out more and take the "Fight Phishing Challenge".
SportingPulse is the home of grassroots sport on the internet and one of the most popular sports networks in Australia. We provide more than 50 sports with the IT tools to manage their organisations and competitions, publish websites, communicate with participants and raise revenue. We have business relationships with and direct access to
• 25 national governing bodies
• 3700+ leagues/associations
• 30,000+ clubs
• 180,000+ teams
• 2 million sports participants
SportingPulse software enables administrators to manage participant membership and competitions, edit websites that display fixtures, results, league tables and statistics, plus communicate with participants via email and SMS. Our software can reduce costs, save volunteers’ time and create new revenue streams.
Sports governing bodies such as the AFL, Australian Rugby League, Basketball Australia, Touch Football Australia, Hockey Australia, Lawn Bowls Australia and The Oceania National Olympic Committee have all helped to make SportingPulse one of the most popular website networks for sport in Australia and New Zealand.
SportingPulse also provides registration and event management software for single and multi-sport events. Our major clients have included the 2007 FINA World Swimming Championships and the coming 2009 Sydney World Masters Games.
SportingPulse's online community is dependent on our software and websites for essential information on the sports in which they participate - information they can’t get from any other source. This content makes SportingPulse unique and creates opportunities for companies to be part of the SportingPulse Grassroots Network, enabling them to interact with consumers in a meaningful way and deliver relevant targeted brand messages.
SportingPulse is the winner of the 2006 Information Technology Award from the Australian Sport Awards
